At yayalarouge.net, we have a strict No Refund policy for all purchases. However, we understand that sometimes items may not meet your expectations, and we aim to provide a satisfactory resolution.
Exchanges If you are unsatisfied with your purchase for any reason, you may request an exchange within 24 hours of receiving your order. To initiate an exchange:
- Contact our customer service team within 24 hours of delivery with your order number and the reason for the exchange request.
- You will receive instructions for returning the unwanted item(s).
- Ship the item(s) back to us following the provided instructions. You are responsible for paying the return shipping costs.
- Once we receive and inspect the returned item(s) in unused and original condition, we will process your exchange.
No Refunds Due to the nature of our products and services, we do not offer refunds for any reason, except in cases of defective or damaged items received (see below).
Defective or Damaged Items If you receive a defective or damaged item, please contact our customer service team within 24hrs days of delivery. We will work with you to either replace or exchange the item at our discretion.
If you have any further questions or concerns regarding our return and exchange policy, please contact our customer service team via our contact page.